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Your procedures have the answers — buried in a PDF somewhere. Workstep surfaces the exact clause, instantly, on any device, with cited sources. No setup call. No IT team. Live in 45 minutes.

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SIONE · HCA · 11:04PM
"A resident just had a fall. What do I do right now?"
1. Do not move the resident — assess for injury
2. Call the on-duty RN immediately
3. Stay with the resident, keep them calm
4. Complete Falls Assessment Form within 15 min
↑ Falls Protocol §4.2 · Aged Care Standard 1.8
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🔒 Sunrise Care Group
Clinical Operations — 4 documents indexed
📄 Falls Management Protocol v3.2.pdf 14 chunks
📄 Incident Reporting SOP 2025.docx 9 chunks
📄 NZ Aged Care Standards — HealthCERT.pdf 38 chunks
📄 Health and Safety at Work Act 2015.pdf 52 chunks
Sione · HCA · 11:04pm
"A resident just had a fall. What do I do right now?"
Immediate steps (Falls Protocol §4.2):
1. Do not move the resident — assess for injury in place.
2. Call for the on-duty RN immediately via the call system.
3. Stay with the resident and keep them calm and still.
4. Once the RN arrives, complete a Falls Assessment Form (Appendix C) within 15 minutes.
5. Notify the family/next of kin within 4 hours per HDC Standard 1.8.
6. Lodge an incident report in the system before end of shift.
↑ Falls Protocol §4.2 · Incident SOP §2.1 · Aged Care Standard 1.8
🔒 Only relevant sections retrieved — full documents stay in R2
FREE RESOURCE

NZ compliance,
in plain English.

Plain-English guides to the NZ regulations your team asks about most. Falls protocols, HealthCERT, HSWA, tenancy rules. Written for frontline staff, not lawyers.

21 articles across 5 sectors
Legislation verified daily
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Aged Care
HealthCERT Audit — What Staff Need to Know
Tenancies Act
Notice Periods to End a Tenancy in NZ
ECE
What to Expect During an ERO Review
H&S Act 2015
Notifiable Events — What to Report to WorkSafe

Your procedures. Your legislation.
One question. One answer.

Staff ask in plain English. Workstep retrieves the exact relevant sections from your documents — not the whole file, just the 3-4 chunks that answer the question — and the AI responds citing the source. No hallucination. No guessing. No liability.

The data flow — step by step
You upload a document
Text is extracted client-side in your browser. Raw files go to Cloudflare R2 encrypted at rest.
Chunked into fragments
Your text is split into 1,200-character segments. No single chunk contains a complete document section.
Query retrieves 3-4 chunks
When someone asks a question, only the most relevant fragments are retrieved — roughly 4,800 characters total.
AI sees only fragments
The AI model receives fragments, not files. It answers based on the retrieved context. The full document is never transmitted.
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Workspace owners, admins, and members. Only admins can upload. All queries are user-attributed.

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Every answer cites the exact document and clause. Admins select the AI model. No web search, no training on your data.

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Your documents are never used to train AI models. They are retrieval-only. Chunks are not shared with model providers beyond the active query.

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Revoke at any time

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Audit-ready by design

Every query logged with handle, timestamp, and sources retrieved. Show the log to HealthCERT, ERO, or WorkSafe auditors directly.

Who uses Workstep

Built for regulated industries
where the answer matters.

AGED CARE & REST HOMES
Aged Care & Disability
New HCAs and support workers field complex situations at all hours. Workstep gives them the right protocol — falls management, medication, restraint, incident reporting — instantly, citing the exact HealthCERT standard and your internal procedure.
"A resident just fell. What do I do right now?" → 6-step protocol with source citations in 3 seconds.
CONSTRUCTION & SITE SAFETY
Construction
New subcontractors and site workers need to know the rules before they start — height safety, confined spaces, hot work permits, SWMS requirements. Workstep replaces a stack of laminated A4 sheets with a mobile app that actually answers questions.
"Do I need a permit to work above 3 metres on this site?" → WorkSafe NZ regs + your site SSSP cited.
EARLY CHILDHOOD EDUCATION
Early Childhood Education
Licensing criteria, MoE regulations, child protection obligations, and centre policy — your staff need to know it cold for ERO audits. Workstep means every teacher can answer an auditor's question with a document citation, not a guess.
"What's our obligation if a child discloses abuse?" → Child protection policy + Oranga Tamariki Act cited.
LEGAL & COMPLIANCE
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Upload the Privacy Act, Employment Relations Act, Health and Safety at Work Act — and your internal policies. Staff get the specific clause, not a search result. Compliance managers spend less time answering the same questions.
"Does our policy meet section 27 of HSWA?" → Direct clause cited.
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Local Government
Procurement rules, Resource Management Act obligations, delegations policy, and bylaws — your staff need answers fast without creating legal risk. Every response is traceable to a document you uploaded.
"What's the delegation threshold here?" → Delegations Register cited.
HEALTH & SOCIAL SERVICES
Health & Social Services
Community support workers, outreach nurses, and social workers operate in the field with limited access to colleagues. Workstep gives them instant access to clinical guidelines, referral pathways, and mandatory reporting obligations.
"Mandatory reporting for suspected elder abuse?" → HDC Act cited.
600+
Staff using Workstep
11
Halls of residence
<3s
Average answer time
0
2am calls since launch
Early access organisations
"Our RAs used to call me at 2am asking what the procedure was. Now they ask Workstep. It comes back in seconds citing the exact SOP clause. I haven't had a 2am policy call in three weeks. Setup took 45 minutes."
R
Rachel T., Residential Life Manager
Massey University Halls, Palmerston North
University Residential Halls
Aged Care Provider
Construction Company
Free resource

Free NZ compliance advice — instant answers.

Plain-English guides to RTA, HSWA, HealthCERT, ERO, Building Act, and more — free, no login required. Written for the people who do the work, not the lawyers.

RTA 1986
Notice periods to end a tenancy
Aged Care
What happens during a HealthCERT audit
HSWA 2015
Notifiable events — what to report to WorkSafe
ECE
What to expect during an ERO review
Building Act
When you need building consent in NZ
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Workstep 11:04 PM A resident just fell. What do I do right now? Falls Protocol §4.2 1. Do not move the resident 2. Call the on-duty RN now 3. Stay with resident 4. Do not give food or drink 📎 Falls Management Protocol v3.2 Who do I call if I can't reach the RN? On-Call Protocol §2.1 Escalation: RN → After-Hours Manager → 111 if critical Ask a question...
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Common questions

What organisations ask us.

Yes — that's one of the core use cases. Workstep responds in plain, clear language regardless of how the question is phrased. A new HCA who types "resident fell what do" gets the same accurate, step-by-step protocol response as a senior nurse who types the full clinical question. The AI is trained to respond in simple, direct language appropriate to the question context.
Every response cites the exact source document and clause. If the AI's answer is wrong, it's traceable — you can see exactly which document chunk was retrieved and why. This is fundamentally different from a chatbot making things up. Your organisation retains control by controlling which documents are uploaded. Wrong answers don't come from nowhere — they come from ambiguous or outdated source material, which you can update at any time.
Workstep doesn't replace your compliance obligations — it helps your staff meet them. The audit log shows every query, every user, and every timestamp. If an auditor asks "how does your staff know the falls protocol?", you can show them the system, the documents loaded into it, and a log of queries. That's a stronger answer than "we gave them a laminated card".
No installation, no servers, no VPN. Staff open a browser or tap the PWA icon on their phone — it loads directly into their account. Admin sets up the workspace, uploads documents, and adds staff members. The whole setup takes 45 minutes — most teams upload their first document within the hour. Most teams are live within 45 minutes of signing up. If your IT team wants to review the security architecture, we provide full documentation.
No. Your documents are stored in Cloudflare R2 and only retrieved as fragments at query time — roughly 4,800 characters per query. These fragments are sent to the AI model as context for that specific query only, and are not retained for training. We use leading AI providers (including Anthropic Claude, Google Gemini, and DeepSeek) via API — all with contractual no-training policies for API customers. You choose the model tier in workspace settings.
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