Purpose
To ensure Resident Advisors and ResLife staff respond to incidents consistently, safely, and in compliance with the Pastoral Care Code 2021.
Scope
All residential halls, RA team members, ResLife Managers, and any staff responding to student welfare incidents.
Procedure steps
Immediate response
Attend the scene. Ensure immediate safety of all parties. Do not leave an at-risk student alone. Call 111 if there is risk to life or serious harm.
Assess & triage
Identify the nature of the incident (medical, behavioural, welfare, maintenance). Apply the appropriate response level: Level 1 (monitor), Level 2 (intervene), Level 3 (escalate).
Notify supervisor
Contact your ResLife Manager or on-call duty staff. Never handle a Level 2 or Level 3 incident alone. Log the time of notification.
Document in StarRez
Record a case note within 2 hours of the incident. Include: date/time, persons involved, observations, actions taken, referrals made. Do not include speculation.
Referral & follow-up
Connect the student with appropriate support: Student Health, Counselling, Campus Security, or emergency services. Schedule a follow-up check within 24 hours.
Debrief
Complete a written debrief with your supervisor within 48 hours. Identify any systemic issues or policy gaps.
Legislation
| Pastoral Care Code 2021 s11 | Institutions must have systems to identify and respond to student wellbeing needs |
| Privacy Act 2020 s22 | Personal information collected during incident response must be handled in accordance with information privacy principles |
| HSWA 2015 s36 | Officers must take reasonable steps to ensure the organisation has, and implements, appropriate processes for receiving and considering information regarding incidents |
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